Cognizant Engaged by Volkswagen Group Ireland to Transform its Digital Customer Experience

The Volkswagen Group Ireland (VGI) has enlisted the expertise of Cognizant to effect a transformation of its digital customer experience. Through the implementation of cutting-edge technologies, this partnership seeks to empower VGI with a comprehensive suite of digital services as well as an enhanced user experience.

In an effort to modernize its customer-facing operations and create an optimal customer journey, VGI has tapped Cognizant, a leading global professional services provider, to provide a comprehensive suite of digital services. This collaboration will allow VGI to leverage Cognizant’s expertise in digital transformation and its vast array of technological capabilities.

VGI expects that the partnership will enable it to create a more personalized and seamless digital customer experience, while providing customers with more choice, convenience, and value. The company anticipates that the collaboration will bolster its ability to develop innovative digital solutions and services to meet the evolving needs of its customers.

Moreover, Cognizant’s deep domain knowledge and experience in the automotive industry will enable VGI to better understand and address customer needs, as well as quickly launch new digital products and services.

The Volkswagen Group Ireland and Cognizant’s digital transformation partnership is expected to drive the company’s digital capabilities and create a digital-first customer experience. The partnership is poised to deliver superior customer service, improved performance, and greater cost savings for VGI.