Citroen has problems with the operation of the compulsory system. More than 2 thousand cars were called for service

“SOS” for all new passenger cars and commercial vehicles in the European Union

In accordance with the applicable regulations, eCall, as the system is called, is standardly installed in all new passenger cars approved (M1 approval – vehicles with no more than 8 seats including the driver’s seat) and delivery vans with a GVW of up to 3.5 tonnes (N1 permit).

We will recognize the presence of the system, among others: after the button, which in some models is marked with the abbreviation “SOS”. The system remains in sleep mode at all times and is activated in the event of an accident or collision. By automatically notifying services about the incident, you can shorten the time it takes for help to arrive, increasing the chance of saving someone’s life. This automatic system can also be used when we ourselves see a threat – just press the button mentioned above to connect to the nearest emergency notification center (CPR), i.e. 112.

It turns out that some users of the two Citroën models may encounter problems with the operation of this necessary and useful system. The French manufacturer, currently owned by the Stellantis group, informed the President of the Office for Competition and Consumer Protection (UOKiK) that the Autonomous Telematics Module (ATB) may not work properly in the Citroën C4 and e-C4. This, in turn, can lead to poor management of automated calls by the call center if the call is disconnected.

The matter is so serious that it affects several thousand people. users. “The entrepreneur announced that the Autonomous Telematics Module (ATB) software will be updated remotely via Over the Air (OTA). It will be checked remotely if the update has been successfully installed, and if necessary, the customer will be contacted again,” Says UOKiK. In Poland, the rehabilitation campaign covers 2,000. 243 vehicles.