The US company JD Power annually examines, among other things, the reliability of new vehicles delivered in the United States. The research company is now publishing the results of its Preliminary Quality Survey, a qualitative study of new vehicles. Researchers track the number of defects that occur in the first 90 days of ownership of all structures. The 84,165 owners or people who drove from the model year 2022 through lease construction participated in a recent quality survey. Important side note: not all defects are reported by drivers and in any case all the structures you see on the road in the Netherlands come from the same factory as the dialects offered in the United States.
That does not make the results of the JD Power study a small indicator of the quality of the design of the new cars. According to the study, there was an average of 11 percent more defects per 100 vehicles this year than last year. On average, there are 180 defects reported for each new car, which according to JD Power is the largest number since the first edition of the study 36 years ago. These defects are divided into different categories and cover such things as ineffective lighting, broken levers, but also engine faults and safety system problems. According to JD Power, the increase in the number of diseases is in part due to the fact that car manufacturers are bringing hard and high-end cars to the market at a time when there are problems with suppliers, among other things.
Winners (Buick) and losers (Polestar)
In any case, the results are quite impressive. It is not a Lexus, Toyota, Kia or Porsche that has a small number of defects per 100 cars behind its name, as you might expect from a previous JD Power study. No, with an average of 139 defects per 100 cars, Buick is the king of the highest quality in this study, which can be attributed to the fact that part of the Buick American model range consists of certified vehicles with a number of years of age. In second place is Dodge, a brand that has often not finished in the middle of the ranks in recent years. Genesis comes out on top of all paid brands and is ahead of Lexus and Cadillac. So Genesis finishes in fourth place, just behind the Chevrolet.
Interesting positions: Toyota is ranked 14th with an average of 172 defects per 100 cars, slightly behind the Mini. Porsche – which usually also gets good marks in JD Power surveys – in turn finishes behind the Jeep in 25th place. Volvo than Maserati owners. Tesla is also in the bottom of the list with 226 defects per 100 cars. Polestar is the total loser with an average of 328 defects per 100 vehicles. research criteria, but it says it has received enough data to calculate brand marks.
According to JD Power, ‘cubic labels’ get better marks than ‘paid brands’. The difference between the two groups is approximately 25 defects per 100 vehicles, according to the study, which may be related to the presence of more complex systems in more expensive vehicles. Information systems are the main source of stress. On average, problems with the infotainment system contribute to 45 reports per 100 vehicles. The plug-in records an average of 239 defects per 100 vehicles behind their name, an average of 175 standard combustion engines. The above mentioned reasons for most of the EVs sold in the United States are Teslas and researchers do not want to allow the results of other EVs to be distorted for that reason.