More inconvenience and costs of manufacturing defects Peugeot Rifter Il Tirreno

In 2018 I bought a Peugeot Rifter 1500 diesel and after about 2 years I started having problems with the anti-pollution system. I immediately went to the dealer where in several steps the AdBleu tank and the injectors were changed and several checks were carried out, each time with the error code reset, but it had to incur a cost of around 2,000 euros. The dealership, in addition to not responding to emails sent through the authorized email, returns me three Stellantis and Peugeots and the result is that I am being ridiculed and unable to get compensation for the damage (Massimiliano)

I have a 2018 Rifter and since 2022 I have had to travel by public transport. After 2 years I still have problems with AdBlue. Today the car is back in the workshop and I will have to pay for the replacement, as well as the train pass to work and in addition the repair attempts. Peugeot doesn’t answer, the dealer doesn’t give me money but above all they can’t find a solution. I don’t know if I should sell the car or have it overhauled as recommended by the workshop, of course at my expense (Simona)

It is now a well-known story because it concerns a real manufacturing defect from the origin of the Scr (Selective Catalytic Reduction) system, which led to the opening of a case by the Competition and Market Guarantee Authority (Agcm). During the investigation of the administrative procedure, the identification of defects by the Psa Italia Business Group, responsible for the sale of the Citroen and Peugeot brands in Italy, emerged. After identifying the lack of compatibility, an attempt was made to resolve it through technical and production changes to the Scr system and through promises of compensation for users. In particular, in this last step, PSA offered all buyers of defective vehicles some standard guarantees called Special Costs which, in short, guaranteed full or partial payment of parts and labor for fixing the defect. In February 2023, in addition to the solutions mentioned above, the car company offered a further support plan called “4UA+4UB”, which will be valid and valid until August 2024. These plans were considered sufficient by the Agcm to close the initiated case, without continuing to confirm violation of unfair commercial practices. An invitation addressed to all users who have bought a car with a faulty Scr system, therefore, is to consult the resolution mentioned on the Agcm website (www.agcm.it/competenze/tutela-del-consumatore/delibere /) to find out. in detail the rights they are entitled to in accordance with the commitments made by the PSA and, if these are not respected, to report the situation to Antitrust. Considering the above, in the cases represented by the readers of Tirreno it can be seen that in addition to the failure to implement the promises made by the car group, there have also been attempts to modify the anti-pollution system that has not produced. any result. In these cases, beyond the use of the normal warranty provided by Psa, users will still be able to assert their rights, as regulated by the Consumer Code. In general, therefore, without going into the details of the individual case, it is enough to remember that the seller is required to deliver to the buyer a corresponding product, ie suitable for any use desired by consumers, and that art bis, paragraph 4, c. cons., provides that “the consumer has the right to a proportional reduction of the price or termination of the sales contract in accordance with article 135-quater in the event that … a lack of consideration will be seen, despite the seller’s attempt to restore the balance of the property” .

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