Tesla rejects the condition of the customer trailer – because the original part does not exist

Tesla rejects the condition of the customer trailer – because the original part does not exist


  • OfSimon Mones

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UK Tesla customer unable to use trailer mode due to ‘wrong’ towbar. However, the original part is not available

Modern cars are now computers on four wheels. Not least because of the many driving assistants and functions that are intended to facilitate autonomous driving. In the test, Tesla’s automation did nothing here, and the American company is also stupid with its software, as the Brit now had to discover.

Scott Helme wanted to buy a trailer package program (Trailer) for his Model Y, but it didn’t work out. Problem: Brit had his electric car without a Tesla trailer hitch, but with a third-party product. However, this is not an option for trailer mode because it was not installed by Tesla.

A Tesla driver from the UK was unable to enable Trailer Mode due to a reset trailer error. (icon image).

© Andreas Haas/Imago

Tesla denies customer trailer status – due to fatal trailer malfunction

Helme wrote on Twitter that he had the conclusion of the trailer modified by a reliable company. For Tesla However, that was not enough, as the recovery connection, as an unofficial addition, brought risks, as Briton explained to the online portal. Save say.

Electric cars: The ten most popular models in Germany

BMW i3
10th place: BMW i3. On the market since 2013 and still very popular: 12,178 BMW i3s were registered new in 2021. However, production of the electric city car with a range of around 300 kilometers will end this year after a total of 250,000 units without a successor. Price: from 39,000 euros. ©BMW
Fiat 500
9th place: Fiat 500. The current model of the small car, also known as Fiat 500e or Fiat 500 Elektro, is only offered as an electric car. In 2021 he got 12,516 customers. Depending on the size of the battery, the small but characterful city cruiser from the Stellantis Group can cover a distance of 190 km to more than 300. Price: from 26,790 euros. ©Fiat/Stellantis
VW ID.5
8th place: VW ID.4. A variant of the well-behaved ID.3 base model with more interior and some off-road capability was registered 12,734 times last year. VW has high hopes on the range of the top version in 518 kilometers. Price: From 46,515 euros. © Ingo Barenschee/VW
Skoda Enyaq iV
7th place: Škoda Enyaq iV. Under the technical VW ID.3 and ID.4 on the MEB platform are slightly longer at 4.65 meters and thus fulfill the brand’s usual image as a family alternative. The E-SUV with an official range of up to 500 kilometers convinced 13,026 buyers and employees. Price: from 46,515 euros. © Skoda Auto like
Hyundai Kona Electric
6th place: Hyundai Kona Electric. Unlike the new Ioniq 5, Hyundai has been offering the Kona with different versions of the car, and the electric car that has been sold since 2018 has had 17,240 new registrations. The engine produces 136 or 204 hp, the maximum range is 484 km. Price: from 35,650 euros. ©Hyundai
Smart EQ fortwo Edition Bluedawn smart EQ fortwo edition Bluedawn: a stylish and attractive eye-catcher.
5th place: Smart EQ Fortwo. As with the BMW i3, the end of the power plug is sealed. In the future, electric cars will come from China and as large SUVs. Despite its standard range of 153 kilometers, the original got 17,413 buyers. Price: from 21,940 euros. © Mercedes-Benz AG
Renault Zoe
4th place: Renault Zoe. The current version of the French electric city car failed the crash test (zero stars!), but with 24,736 new registrations it was very popular in this country. Thanks to a maximum range of up to 395 km, it is also suitable for long journeys. Price: from 33,140 euros. ©Renault
VW ID.3
3rd place: VW ID.3. The flagship model of the VW Group’s “classic electric drive system” has long been considered the electric VW Golf, even if some Stromer fans would like a more exciting look. The ID.3, with an official range of up to 553 km, has already sold more than 100,000 vehicles across Europe, with 26,693 registrations in Germany. Price: from 36,960 euros. © Volkswagen
VW and Up
2nd place: VW e-Up. Its great popularity leads to even greater losses: the small electric car, which has been registered 30,797 times, is sold again and again, which ultimately also led to a sharp increase in prices. A distance of up to 260 km is fine for this size. Price: from 26,895 euros. © Volkswagen
Tesla model 3
1st place: Tesla Model 3. The entry-level model from the electric car pioneer clearly won the pole position with 35,262 new registrations and even reached the top of the overall weekly car charts. According to the factory, the distance is up to 547 km. Price: from 52,965 euros. ©Tesla

“I can find no indication anywhere that a hitch is needed,” Helme explained. “How is anyone supposed to know that? Not that it in any way justifies their behavior, but that’s still a terrible way to treat consumers.”

Tesla denies customer trailer situation – Model X owners are also affected

But that’s not all: The Tesla trailer hitch required for the trailer package is currently unavailable. When asked by Helme, the American company explained that “a limitation in the supply of microprocessors” was the reason. A remarkable detail when you consider that the trailer hitch is made entirely of stainless steel. Additionally, the trailer kit has not been available to order in the UK for some time Save information.

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So if you want to equip your Model X or Model Y with a trailer hitch, you’re looking for a pipe. According to Tesla, trailer mode must be activated. A look at the Tesla Motors Club forum shows that Helme is not alone with the problem. There, a Model X owner is reporting the same problem. However, some users have reportedly been able to activate trailer mode even with a non-Tesla towbar.

Another user ignores the instructions and drives without software and has not encountered any problems so far. However, the trailer mode software ensures more safety when towing and adjusts various driver assistance systems when the mode is in use. For example, the cruise control maintains a large distance to the vehicle in front and the automatic is also disabled.

List of rubrics: © Andreas Haas/Imago