It recalled 1,867 Polestar 4s in China due to a serious software problem

Despite the continuous development of technology, unexpected problems can sometimes occur that require timely intervention to ensure maximum peace of mind for drivers. The automaker recently had to deal with one volatile situation about one of its best designs, showing the importance of a quick and transparent response when dealing with potential defects.

After a few weeks, the Polestar 4 already has serious software problems

Polestara luxury electric car brand born out of a collaboration between Volvo e Geely, is currently facing a difficult situation in China. The State Administration for Market Regulation (SAMR) has actually announced Immediate recall for 1,867 Polestar 4sit was withdrawn between November 29, 2023 and February 1, 2024, due to a possible software problem with the brake system.

According to information especially in these hours with his colleagues CNEV publication, the identified defect concerns the software that controls the brakes of the affected Polestar 4s. This error can cause brake control to deteriorate and cause performance of duties of fundamental importance such aselectronic brake assisttherefore representing a serious risk to road safety for all owners of the relevant model.

The SAMR advised Polestar 4s owners involved in the recall to pay particular attention to the brake system fault warning lights on the dashboard. In the event of malfunction reports, it is recommended to maintain a large safety distance from other vehicles and to apply strong pressure to the brake pedal.

Fortunately, Polestar won’t require customers to visit a service center to resolve the issue. The company will actually take care of it provide free over-the-air (OTA) software updates to fix the reported defect. In the event that a remote update is not possible, the vehicle manufacturer will contact owners directly to arrange a free support intervention in the workshop.

Thomas IngenlathThe CEO of Polestar, had expressed great optimism about the new electric SUV coupé, stressing the strategic importance of this model for the growth of the brand’s high-performance vehicle range.

This vehicle plays a very important role in our growing range of high performance electric vehicles. It demonstrates the value of our diverse, lightweight approach, which leverages the development and manufacturing capabilities of our partner and major shareholder,

Despite the inconvenience of returning the vehicles, it is commendable the right time which Polestar handled the situation, showing transparency and attention to its customers. A free remote software update, or intervention in a workshop at no additional cost, demonstrates the company’s commitment to ensuring maximum safety and satisfaction for its customers, as well as promoting continued safe and reliable mobility. We just have to wait for the development of the story to understand if this new software update will be able to solve the problem once and for all.

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