the battery is too big
Frustrated customer: Tesla limits used Model S range – and demands $4,500 “compensation”
Tesla’s price also depends on its battery. The buyer of a used Model S was happier when the car had more range for its model – until Tesla changed that from afar.
Electric vehicle mechanic Jason Hughes pulls out the vents on behalf of his client. On Twitter he writes: “Sometimes Tesla drives me crazy.” The reason for this is the Tesla Model S, built in 2013. Years ago, Hughes writes, Tesla set a great example when changing the battery – and he had no limit. The car, Model S 60, became the more expensive S 90D.
Truly a win-win situation. It looks like Tesla had a solution to the missing part (or a good excuse to get it wrong) and the customer got a better car at no extra cost. Years – and two owners later – followed a rude awakening.
Confusion ensued after the Tesla update
After the car was in the workshop for another job, Tesla must have noticed that the battery was not low. Because a little later, after leaving the workshop, Tesla called the customer and informed him that there was an error in the configuration of the car, which has now been corrected. To the anger of the owner, because that meant translated: About 130 kilometers less distance, although nothing has changed in the battery. Tesla limited the battery and software.
When asked by the customer if they could undo it, Tesla responded with a $4,500 payment request, Hughes writes. To avoid this – and because he had no knowledge of it – the driver asked Tesla’s independent mechanic Hughes for help. Lo and behold: the old layer can be restored. Unfortunately only for a short time, they say. Because as soon as the car got back on the grid, the situation took a turn for the worse.
Top Twitter post
Hughes expressed his anger on behalf of the client. In his opinion, if the best part is used for repair and not immediately cheap, Tesla must live with the mistake and not “reduce” the car many years later. Hughes insists that he is not writing this because he hates Tesla, but because he fears Tesla will be “reduced” by such actions.
After all, after just one day Hughes reports back on Twitter: The car is allowed to reach the full battery again, the lock is removed. It remains to be seen whether this was due to the great attention paid to this case on social networks or the ongoing communication between the customer and the manufacturer. The truth is: A lot of trouble for nothing instead of driver satisfaction.
The tiny battery case isn’t the first rage Tesla has had online this week. Serious readers of Manufacturer’s product information I noticed that Tesla limits the availability of the navigation system for new cars to eight years – after that Tesla asks you to pay again. The company apparently introduced this change at the end of July – without releasing much information about it.