The new phone number for Mercedes-Benz services – Mondo Motori

Simplifying the customer experience is the goal that Mercedes-Benz has set for itself with the decision to bring together various contact points that until now refer to different numbers in one phone number. From today, in fact, by calling 06 1886 1886, you can ask for roadside assistance, information on products and offers, about the world of cars and vans and customer services. It will also be possible to contact Merfina and Mercedes-Benz Lease Italia for lease and rental agreements and for information on financing or, more generally, to talk to customer service.

The choice of numbering is not random, given that 1886 represents a magical number for the Stuttgart company, given that it is the year of the birth of the Patent-Motorwagen, the first automobile in history. the new number is therefore now the key that allows access to the different rooms that make up the Star’s world of information and support.

The previous numbers will remain in place for the next six months and will be redirected to a single number, with the exception of roadside assistance and customer service, which will also continue to be available via direct numbers. 06 1886 1886 is also available via chat, for those browsing the mercedes-benz.it website and directly via WhatsApp. On the other side of the smartphone, the user will find the same group of advisors who answer the phone at one number to provide information on products, campaigns and support in the online store where, for several months, it has been possible to be independent. Book cars ready for delivery throughout Italy.

“We put ourselves in the situation of our customers – commented Alessia Argento, manager of digital journeys of Mercedes-Benz Italy – and we realized that, also due to the continuous expansion of our services, the references of communication were increasing. The customer often found it difficult. found the right number for his needs and jumped from one contact to another in view of a service that did not match his expectations.”

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