HS drive for only 58,700 km!

“€ 1,968 for running out of service for 58,700 km! »For Salvino G., the irony is not so much that his Fiat Tipo broke down. But rather that the brand, without justification, has refused to give them even part of the responsibility for the work.

For many drivers, the purchase of a a new car represents a major financial effort. In return, it is therefore natural to expect your new car to be good for many years. Unfortunately, this is not always the case, as the case of Salvino G shows again this faithful reader became, in the spring of 2018, the owner of a Fiat Tipo 1.4 T-Jet 120, which he hopes to be able to keep for a long time and which he intends to travel tens of thousands of kilometers without incident. A large sedan released in 2016, the Tipo delivers good level of reliability. Available at a very low price, the model will, however, show the limits of its economic development, with parts that unfortunately prove to be less durable over time. Some problems are well known, such as burnt coils on the 1.4 95 engine, faulty turbos on the 1.6 multijet 120, dashboard lights and handles that are not very durable, which need to be replaced after 50,000 km. Also, it was not without concern that, last autumn, our reader Salvino reported to his dealer what appeared to him to be. problem related to direction at this time.

A disappointing return from Fiat!

Salvino’s opinion turns out to be good, as the representative of the Italian company quickly tells him that it is necessary to changesteering shaft. But this Tipo just has it 58 700 km, which seems too early for such a failure. Unable to do without his car, Salvino decides to make repairs, but he also wants to application support submitted to Fiat. Unfortunately, the manufacturer is not willing to put in the effort and leave the customer to pay the bill alone, an amount that amounts to €1,968. The disappointment of Salvino, who decides to contact us. What defense strategy should you follow in this situation? Since owning his Tipo, Salvino has systematically trusted the Fiat network for his repairs, and has ensured all necessary repairs are done in a timely manner. This loyal customer expected to be protected from disappointment or, at the very least, to see them taken care of significantly by the brand. But Fiat he did not meet his client’s expectations. Indeed, the operating shaft must, as our expert level shows, last 300 000 km. Salvino can therefore claim payment corresponding to 75% of the total invoice amount. This represents the last notation of 492 €.