Chevrolet recalls: Opel has taken action in Italy

The inflator of the driver’s front air bag can be affected by high temperatures: in the event of an accident, there is a risk of an excessively strong explosion, and pieces of metal putting the safety of the occupants at risk. So it says, in summary, the recall letter received in recent days by owners of Chevrolet models Aveo, CruzeOrlando and Trax, the subject of call from the White House, also in Italy. A letter that, logically, shocked more than one owner. For the content, of course, but also for the uncertainty of the time needed to solve the problem. Here are some aspects to understand.

Intercom Stellantis. At the same time, the concept: since Chevrolet, a brand of the General Motors group, has no longer worked in Europe since 2013, the replacement intervention in the workshop will be organized by Opel: as many will remember, the German company was also part of GM from 1929 to 2017, then it entered. PSA (Star from 2021). The operations started recently.

Best online. Customers can follow two ways to answer the recall, which lasts about half an hour, free of charge and paid by the manufacturer. The first, easy way is to click this link: a web page on the Opel website dedicated to the Chevrolet recall campaign, to find authorized repairers (a special section is also dedicated to answers to possible consumer doubts). Just enter the city of residence: for example, typing Milan, a list of 10 merchants within a thirty kilometer radius appears. The alternative is to contact the number indicated in the return letter: 0238591173, where the Customer Service answers, which in recent days has been strengthened immediately, and wait in line for about ten minutes) to be directed to the nearest dealer .

Motorists in standby mode. At this time, you call the seller, but they do not make an appointment right away: they focus on the data and promise to contact the customer again as soon as possible. The Opel support network, in fact, was responsible for registering the names of owners and license plates of vehicles affected by the recall, awaiting the arrival of spare parts from abroad. Once it receives the airbags, it will contact the drivers for replacement.

Two months of waiting, maybe more. But how long will you have to wait? “About two months,” some sellers claim. Not a little, considering the problematic nature of the car. All against the basis of the article, the recall filed by the American safety agency, NHTSA, contested by the manufacturers of breathable cushions, ARC Automotive: a dispute that could prolong. In short, the replacement airbag can wait. Customers …, it would be better not.