recalls the airbag in Italy, but its replacement is a mystery

Safety should always be a priority for drivers and manufacturers. But what happens when a remember as important as that ofdefective airbag Is it not handled properly? This is the real situation that owners of certain models face Chevrolet car in Italy. After receiving a registered letter inviting you to contact the Opel support network, it is not available no workshop available carry out the replacement of the airbag. The case was revealed by Altroconsumo after many reports and we report it below.

CHEVROLET IS RECALLING 4 VEHICLES, BUT THE CASE IS OUT OF OPEL’S HANDS.

Il Chevrolet driver’s airbag recall, has much in common with the massive recall of defective Takata airbags that bankrupted the company and forced many manufacturers to recall. On examples Chevrolet Cruze, Orlando, Trax and Aveo also sold in Italy important replace the airbag. According to the manufacturer, the defective air bag could explode with great force, releasing metal fragments that could cause serious injury and even death in the event of a crash. Since General Motors left Europe, all activities related to the brand have passed into the hands of Opel.

CHEVOLET CUSTOMER SUPPORT NOT AVAILABLE ON THE PHONE

Owners of Chevrolet models have received recall letters asking them to replace the airbag at an authorized Opel repairer. By purchasing a Brand from General Motors, Opel is also responsible for handling problems related to Chevrolet models. However, a problem occurred when the owners tried to make a reservation at the workshop.

Attempts to contact Customer Relations through the toll free number provided were unsuccessful. By registered mail, Chevrolet advises customers that “If you have problems scheduling an appointment, we invite you to contact us Customer Relations Service at 02.38591173“. It is a shame that – as Altroconsumo writes – for that number no one answers even after waiting for a long time on the phone.

CHEVROLET AIRBAG RECALL: PARTS AS AVAILABLE STARTING IN MAY

Despite the seriousness of the defect and the need for immediate intervention, many owners have encountered Opel workshops that were not prepared to deal with them, because they were not aware of the recall or did not have spare parts available. alternative important for replacement border The month of May 2024. Here are some testimonials reported by Altroconsumo:

• “I got it from Chevrolet. A recall letter for the replacement of the driver’s airbag under warranty. Chevrolet invites me to contact Opel support, indicating the replacement as ‘urgent, at risk of death in the event of an accident’. I turned to the workshop Opel who refused me to say that he had no instructionswhile confirming that they have received many similar requests”.
• “Chevrolet is doing a recall campaign to replace the airbags, but in reality I can’t find anyone willing to take his place“.
• “I received a recall letter from Chevrolet, but I still haven’t been able to find a replacement. In the letter they say to take the Opel to a dealer but they don’t say which one. Workshops do not have spare parts until May”.
• “Good morning, I received a letter to send me home for replacing the air bags; I contacted various Opel workshops (they withdrew Chevrolet from the Italian market and told us to contact Opel workshops) but despite being aware of the problem. they don’t know what to do and so the problem remains there.”

But now the problem must be managed by Star for, among the various blows, PSA he had bought Opel (and therefore Chevrolet in Europe) joined the FCA. In the meantime, your best bet is to use another vehicle if possible.